Complaints and Suggestions
Section 1: Official Communication Channels
In our keenness to provide the highest standards of quality and efficiency, Codal Store management has dedicated official documented channels to receive and handle complaints and suggestions:
• Approved Email for disputes and complaints: []
• Technical Support Center via WhatsApp Business: [966554835938]
Section 2: Governance and Response Timelines
All submitted complaints are subject to an internal governance and auditing mechanism. We commit to opening a complaint ticket immediately upon receiving your request, and the customer will be contacted with the final response or appropriate settlement within a period not exceeding 24 to 48 working hours maximum from the registration date.