Cancellation, Return & Refund Policy

Section 1: Legal Nature of Digital Products The Consumer acknowledges and agrees that all goods and services available on Codal Store are digital products (recharge codes, subscriptions, licenses, digital cards) delivered instantly and automatically upon payment confirmation. Pursuant to the Electronic Commerce Regulations issued by the Ministry of Commerce in the Kingdom of Saudi Arabia, these products fall under the category of "non-returnable and non-exchangeable goods" once disclosed or received.

Section 2: Exceptional Cases and Compensation The Consumer is entitled to request a replacement or compensation in one case only; which is proven manufacturing technical defect in the sent code or license that prevents its activation (pre-invalid code), provided that: • The request is submitted within a period not exceeding 24 hours from the time of purchase. • Provide technical support with conclusive technical evidence (such as screenshots or videos showing the error during the first activation attempt). • The request is subject to technical inspection by the Store management in coordination with the main supplier. If the defect is proven, the customer will be compensated with an alternative code or a refund.